Insurance Mediation Seminar - for Management and Adjusters

INSURANCE SEMINAR FOR MANAGEMENT AND ADJUSTERS

A Program Developer and one or more mediators from Florida Mediation Group team teach and present a two part seminar on mediation. Part One emphasizes the programmatic approach to insurance related mediation including case selection and referral. The other is technical and emphasizes mediation preparation and skill development.

MEDIATOR PRESENTER

TOPICS COVERED IN THE SKILLS SECTION OF TRAINING PROGRAM

HOW TO PREPARE AND PRESENT YOUR CASE AT THE MEDIATION SESSION.
HOW TO EFFECTIVELY SEND AND RECEIVED THE "MESSAGES" DURING A MEDIATION SESSION.
ANALYSIS OF THE ROLE OF EACH PARTICIPANT IN A MEDIATION.
RESPONSIBILITIES OF EACH PARTICIPANT IN PRESENTATION OF THEIR POSITION.
RESPONSIBILITIES OF EACH PARTICIPANT TOWARD THE OTHER PARTICIPANTS WHO ARE PRESENTING AN OPPOSING POSITION.

SPECIFIC GOALS:

ADJUSTERS WILL LEARN:: HOW TO PREPARE AN OPENING STATEMENT.; ASSERTIVE AND APPROPRIATE LANGUAGE FOR CASE PRESENTATION.; GUIDELINES FOR RELATING EFFECTIVELY WITH THE ATTORNEY AND CLIENT/CLAIMANT IN A MEDIATION FORUM.; HOW TO USE AND DIRECT THE MEDIATOR.; HOW TO FLOAT CONFIDENTIAL SETTLEMENT FIGURES.; HOW TO LISTEN AND RECEIVE MESSAGES THE ATTORNEY AND/OR CLIENT ARE SENDING YOU.; HOW TO APPROPRIATELY SEND MESSAGES TO THE ATTORNEY AND/OR CLIENT.

FMG PROGRAM DESIGNER PRESENTER

TOPICS COVERED IN RATIONAL AND STANDARD FOR SELECTION AND REFERRAL OF CASES

ANALYSIS OF CURRENT MEDIATION ENVIRONMENT.
SURVEY OF ADVANTAGES TO A VOLUNTARY MEDIATION PROGRAM; THE INSURANCE PERSPECTIVE.
SURVEY OF ADVANTAGES TO A VOLUNTARY MEDIATION PROGRAM; THE PLAINTIFF ATTORNEY PERSPECTIVE.
THE NETWORK FACILITY PROVIDED BY FLORIDA MEDIATION GROUP.
GUIDELINES FOR CHOOSING CASES APPROPRIATE TO VOLUNTARY MEDIATION.
MEDIATED SETTLEMENT DAYS AS THE MOST EFFECTIVE AND COST SAVING FORMAT IN A VOLUNTARY PROGRAM.

SPECIFIC GOALS:

ADJUSTERS WILL LEARN:: A SET OF "BENCHMARKS" FOR CASE SELECTIONS.; A SPECIFIC LIST OF ATTORNEYS WHO ARE INTERESTED IN THE PROGRAM.; THE ROLE OF F.M.G. IN RELAYING OFFERS AND ENCOURAGING ATTORNEYS TO AGREE.; THE RATIONALE FOR INVOLVEMENT IN THE PROGRAM.; THE DESIGN OF A MEDIATED SETTLEMENT DAY.

FORMAT FOR SEMINAR

FORMAT 1.

Two separate sessions one week apart. Each session will take one-two hours.

First Session: Presentation of basic rationale for the program and guidelines for case selection, preparation and presentation. Adjusters will be given two documents:

SELECTING CASES FOR MEDIATION.
PREPARING CASES FOR MEDIATION.

During the week after the initial presentation they will be encouraged to choose three-five cases for presentation at the second session.

Second Session: Adjusters will view a video of a mock mediation. Following the video presentation each adjuster will be given an opportunity to make an opening statement for one of the cases selected by them. In a round table discussion the attorney/mediator presenter along with the insurance managers and/or claims counsel will critique the adjusters' statement and suggest changes or additions.

FORMAT 2.

One session of one-three hours providing an abridged presentation. Adjusters are encouraged beforehand to bring cases along which can be discussed. Company management can follow-up on their own and utilize F.M.G. as consultation resource. Inclusion of the materials listed above for presentation will be predicted on time allotment.

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